Print-on-demand means your item is specially printed for you after you place an order.

Our production partner handles the printing, packaging, and shipping, so you receive a freshly made product instead of something stored in bulk.

These items are produced using my original artwork and printed by trusted production partners after you place your order.

Orders are typically produced and shipped by the nearest production facility available in your region to help reduce delivery times.

Print-on-demand items require production time before shipping. Typical timelines:

• Production: [2-5 business days]
• Shipping: varies by region and method chosen at checkout

Tracking is provided when available by the carrier/production partner.

If production hasn’t started, cancellations may be possible. Once an item enters production, changes or cancellations are usually not possible. However, please contact me immediately, i will try my best to help to check from the production side.

Please contact me immediately within 24 hours after you have received the item with clear photos of the item and packaging. Once verified, I’ll arrange a replacement or refund based on the situation and partner policy.

Because these items are made to order, returns for change-of-mind are typically not accepted.

Small variations can happen due to screen settings, print methods, and materials. I always aim for accurate representation, but slight differences in color/texture may occur.

Stickers shipped from my home studio in Malaysia are offered with three delivery options at checkout:

Standard Mail (Untracked) - Cheapest

The most affordable option. This service does not include tracking.

Delivery times vary by destination and local postal conditions, especially during peak seasons and holidays.
Tracked Shipping

Includes a tracking number once your parcel is handed over and processed by the postal service.

Express Shipping

A premium, faster option designed for smoother delivery and higher priority handling.

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Untracked mail does not provide a tracking number, which means I’m unable to locate the parcel/mail once it has been posted. Tracked and Express shipping options provide tracking details after dispatch (once the mail is accepted and scanned by the carrier).

Lost Mail Policy (Untracked)

If you choose Standard Mail (Untracked), please note:

• No refunds or replacements can be issued if the parcel is delayed or lost, because it cannot be tracked or confirmed by the carrier.
• By selecting untracked shipping at checkout, you acknowledge and accept this risk.
  

For peace of mind, I strongly recommend selecting Tracked or Express shipping—especially for time-sensitive orders or gift purchases.

Selected items—such as sticker products are printed, packed, and shipped by me from my home studio in Malaysia.

Typical processing time is 2-5 business days, then shipping time depends on your location and selected method.

They may ship separately, since they come from different locations and production methods.

If your item arrives damaged or there is a fulfillment issue, it is usually the issue of the delivery company. However, please contact me with photos and i'll make it right.

It’s a monthly newsletter gift—subscribers receive an exclusive free hand-drawn SVG each month. Please ensure that you have subscribed to our newsletter to receive the freebies.

Use the signup form on the website. You’ll receive the free SVG by email when the monthly drop goes out.

Check spam/junk/promotions. If you still can’t find it, please subscribe the our email subscription again.

Use the Contact page or email me at chloe@agapeeart.com

I will try my best to help you for the order related issues. Please include your order number (if you have one), product name, the device/app you’re using, and screenshots if relevant.

I typically respond within 48 hours

If your order includes both POD products and stickers & home studio exclusive products, they may be shipped separately:

• POD items → shipped directly from our production company
  
• Home studio products → shipped from our home studio in Malaysia

You will expect to receive separate packages.

Yes, we ship internationally by product types and destination.

• POD products: shipped by our production partner to many countries worldwide.
  
• Stickers & Bible journaling kits: shipped from Malaysia.
  

At checkout, you’ll see if shipping is available to your location for each item.

Most of our calendar orders arrive within 5–12 days for customers in the US, Canada, and most major cities worldwide.

You’ll receive two emails from us:

1. One when your order is placed.

2. Another with your tracking number once it has shipped.

If you’re not receiving these emails or you’re worried your order may be lost, please contact us at chloe@agapeeart.com or hello@agapeeart.com and we’ll be happy to help.

We ship through worldwide partner stations in major cities, but please note that some remote areas or locations with slower postal services may experience delivery times longer than 12 days.

Some countries charge customs, duties, or import taxes on incoming parcels. These fees (if any) are not included in our prices and may be charged by your local customs office.

Any such charges are the responsibility of the customer.

You’ll receive an email confirmation with your order details, including everything you need to track your order once it has shipped.

For any other questions, you’re welcome to contact us about your order anytime via our contact form or by emailing hello@agapeeart.com

We’re happy to offer hassle-free refunds for items returned in their original packaging. Just send us an email at hello@agapeeart.com to request a return or refund.

When your order has been shipped, we’ll email you a tracking link. You can also view your order status from your confirmation email, or contact us anytime at hello@agapeeart.com

Right now we are not taking custom orders, but I do release new seasonal artwork regularly—so feel free to check back for updates.

Definitely! Simply enter your recipient’s name and address at checkout. We’re not able to add custom gift wrap or handwritten notes at the moment, so you may want to let them know a surprise is on the way. 🎁✨